Shipping & Returns

Return & Exchange Policy

At zapacks.shop, we are committed to delivering high-quality packaging products. Please review our return and exchange policy carefully before making a purchase.

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1. Eligibility for Returns

Due to the custom and wholesale nature of our products, we only accept returns under the following conditions:

• Items are defective, damaged, or incorrect upon delivery

• The return request is submitted within 7 days of receiving the order

• Products are unused, unopened, and in their original packaging

Non-returnable items include:

• Custom printed or made-to-order products

• Clearance or final sale items

• Used or opened products

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2. Damaged or Incorrect Orders

If you receive damaged, defective, or incorrect items, please contact us within 7 days of delivery.

Include the following:

• Order number

• Clear photos of the issue (product + packaging)

• Description of the problem

Once verified, we will offer:

• A replacement, or

• A refund, depending on the situation

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3. Exchanges

We do not offer direct exchanges. If you need a different product:

1. Submit a return request (if eligible)

2. Place a new order for the correct item

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4. Return Process

To initiate a return:

• Email our support team at support@zapacks.shop

• Wait for return authorization before sending any items

Customers are responsible for return shipping costs unless the issue was caused by us.

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5. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

Shipping costs are non-refundable unless the return is due to our error.

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6. Order Cancellations

• Orders can be canceled within 24 hours of placement

• After this period, orders may already be in production or processing and cannot be canceled

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7. Compliance Notice

All products sold by zapacks.shop are packaging materials only. We do not sell cannabis or any consumable goods. Customers are responsible for ensuring compliance with all applicable local, state, and federal laws regarding the use of our products.

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8. Contact Us

For any questions regarding returns or exchanges, please contact us at:

Email: support@zapacks.shop
Website: zapacks.shop

By placing an order with zapacks.shop, you agree to this Return & Exchange Policy.